Health and Safety FAQ

At Heritage House Resort & Spa, we are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectations presented by COVID-19. Please find out response to frequently asked questions below. Should you have additional questions, call us at 707-202-9000.

Q: Has Heritage House Resort & Spa updated its health and safety practices?

A: Yes. We have developed a comprehensive health and cleanliness plan for our hotel, restaurant, bar and spa which supplements the American Hotel & Lodging Association's Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state, and local agencies as well as information from the National Restaurant Association, our cleaning product suppliers and other partners to minimize the risk and enhance safety for our hotel guests and associates.

Q: How are you cleaning guest rooms differently since COVID-19?

A: Guest rooms are left vacant for 24 hours between guest stays, to the extent possible. Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the rooms and are available upon request. All items listed above have been thoroughly sanitized and stored.

Q: How are you cleaning public areas differently since COVID-19?

A: Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes.

Q: Are you taking temperatures of employees or all guests entering the property?

A: Yes. Guests, employees, and vendors will need to complete a health screening, which includes a temperature reading using no-touch thermometers, prior to entering the property.  Anyone with a temperature above 100.4 degrees and/or who exhibits symptons indicated in the health screening will not be allowed on property.

Q: What is your staff doing to protect themselves?

A: Heritage House Resort & Spa employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.

Q: As a guest, am I required to wear a face mask in the hotel? What about Mendocino County in general?

A: Yes. Guests are required to wear face coverings while in the resort's public areas. Current Mendocino County guidelines require face coverings to be worn while in public. Face coverings may include bandanas, scarves and other face masks.

Q: Will the hotel provide face masks or do I need to bring my own?

A: Yes. Heritage House Resort & Spa has disposable face masks available for guests upon request.

Q: How many sanitizing stations are there for guests on property and where are they located?

A: Hand sanitizing stations are located at the front desk and other high traffic areas.

Q: Is self-check-in and self-check-out available and how does that work?

A: Yes. Self-check-in and self-check-out are both available. Simply complete a credit card authorization form prior to arrival to confirm your method of payment. We will pre-register your room and have a key awaiting you when you arrive. For check-out, just leave your key in a drop-box and we will email you a final receipt.

Q: How are the room keys sanitized?

A: Room keys are being sanitized with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab.

Q: What are housekeeping services like during my stay?

A: At present time, we are deep cleaning rooms in between stays. Heritage House Resort & Spa will offer housekeeping service upon request only, and without guests in the room. All reusable collateral, including newspapers and magazines, have been removed from the rooms. Extra pillows and blankets have been removed and are available on request. Specific sanitization consideration is paid to the following areas: desk, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.

Q: What are in-room dining services like during my stay?

A: In-room dining is not available at this time.

Q: Is the fitness room open?

A: No. The fitness room at Heritage House Resort & Spa is temporarily closed at this time.

Q: What venues are currently open?

A: 5200 Restaurant and Lounge is temporarily closed at this time.

Q: Can I make a reservation for a spa appointment?

A: Yes. Reservations for spa treatments can be made here. Please note that advance reservations are required for spa treatments.

Q: Is luggage assistance available?

A: Yes, luggage assistance is available upon request. Hotel staff wear gloves and face coverings. Luggage storage is also available.