We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectations presented by COVID-19.
We have developed a comprehensive health and cleanliness plan for our hotel, restaurant, bar and spa which supplements the American Hotel & Lodging Association's Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state, and local agencies as well as information from the National Restaurant Association, our cleaning product suppliers and other partners to minimize the risk and enhance safety for our hotel guests and associates.
Have questions? Please visit our FAQ page for more information.
Cleaning and Sanitizing
Heritage House Resort & Spa has implemented enhanced cleaning and sanitization standards across the property, increasing the frequency with extra focus on high-touch areas. We have provided multiple hand sanitizing stations located at the front desk, and other high-traffic areas. Heritage House Resort & Spa employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab.
Heritage House Resort & Spa guests are asked to practice social distancing by standing at least six feet away from other groups. The layouts of our restaurant and public spaces are being rearranged to ensure appropriate distancing.
Heritage House Resort & Spa guests are required to wear face coverings while in resort public spaces. Mendocino County’s guidelines require face coverings be worn at all time in public. Face coverings can include bandanas, scarves, or face masks. All employees are required to wear a face mask at all times.
Temperature and Well-being Checks
Heritage House Resort & Spa employees must complete a health screening, which includes a temperature check using no-touch thermometers, before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Heritage House Resort & Spa guest rooms are left vacant for 24 hours between guests stays, to the extent possible. Guest rooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. All reusable collateral, including newspapers and magazines, have been removed from the rooms.
While 5200 Restaurant is temporarily closed, we are working on the floor plans to maintain physical distancing with maximum occupancies set by local and state guidelines. Our menus will be single-use or provided in a digital format. Areas such as tables, chairs and booths will be sanitized after each guest use, using cleaners and disinfectants in accordance with guidelines provided by the CDC.
Spa and Fitness Room
The spa at Heritage House Resort is now open and and following all required regulations and CDC guidance. Advance reservations are required for spa treatments. The fitness room is temporarily closed and will re-open with updated health and safety guidelines as soon as it is advisable to do so.
Housekeeping, Room Service, and Guest Requests
Heritage House Resort & Spa will offer housekeeping service upon request only, and without guests in the room. We have also implemented a contact-free maintenance policy for occupied guest rooms, asking guests to specify a time they will be out of their room so that we may perform any repairs. Room service is not available at this time.